These are the terms and conditions which will govern the use of the booking system for Aroma Buffet W12.
By using the System you are deemed to have accepted these terms and conditions of use (the “User Terms”).
When you make an on-line booking with Aroma Buffet W12 you are entering into a direct contract with us.
Are large groups required to pay a deposit in advance?
Group bookings (11 or more people) for dinner or special events or promotions also require a deposit of £5 per person to secure a table which must be paid direct to the restaurant before a booking is accepted
Are on-line or telephone reservations limited?
Aroma Buffet W12 accepts a limited number of reservations because we welcome walk-ins at any time.
Can customers visit our restaurants without making a reservation?
We can be extremely busy, especially at weekends and during bank holidays, but we will do our best to accommodate our customers on a first come, first served basis. Sadly, some customers may be disappointed by the wait and we apologise for that but cannot guarantee a table at busy times. We therefore ask large groups, or those attending for a special occasion, to book in advance to avoid disappointment.
Are you getting a ‘no availability’ message?
Please give the restaurant a call as they may still have space available.
Can you make a reservation by telephone?
Yes, you can. However, our telephone lines are extremely busy and we cannot guarantee that you are able to get through immediately. Alternatively, please call in at the restaurant in person but make sure that you obtain a booking confirmation receipt when doing so, as proof of your booking.
Can I make a same-day on-line reservation?
No, unfortunately we cannot accept on-line bookings requested less than 24 hours before the reservation time.
When is my reservation confirmed?
When you use the on-line System to place a booking at the Restaurant you are making an offer to the individual Restaurant to accept your booking. Your booking is not complete and legally binding on the Restaurant until such time as you have received a confirmatory email or booking confirmation receipt from the Restaurant accepting your booking details, and you have paid the necessary deposit where applicable.
In order to make any reservation using our Service you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate. Booking a table at the Restaurant means you have to pay the Restaurant, usually at the end of your meal. Aroma Buffet W12 management reserve the right to require customers to pay for their meal before being seated.
Do I have to provide confirmation of my reservation?
On arrival at the restaurant, please show the receptionist your printed email booking confirmation or evidence of email confirmation on your smartphone or laptop, and your deposit receipt (where applicable)
How long is my table reserved for?
Your booking confirmation will secure your table reservation for up to 15 minutes from the reservation time. Thereafter, your reservation will be treated as null and void. We will, however, use our best endeavours to provide you with an alternative table as soon as we can. If some of your guests are running more than 15 minutes late, then please inform the receptionist immediately so that alternative arrangements can be made to accommodate you as soon as your guests arrive.
How long is my table available for?
Your booking ensures that a table will be available to you for a maximum of 2hours during our busy times.
Can I bring my own food or drinks to the restaurant?
No food or beverages except those supplied by Aroma Buffet W12 restaurant may be consumed within the premises. If you are having a party at Aroma Buffet W12 and would like to bring your own cake please inform the receptionist at the time of booking so that the manager can be informed and confirm this is acceptable on the booking confirmation receipt. Unfortunately we cannot allow silly string, party poppers or any type of confetti in the restaurant
Can some of my guests drink only?
No, all guests must order food. We cannot cater for drinks only because we do not have a separate bar area for non-paying guests to sit whilst other guests are eating.
Group Bookings (11 or more) for dinner or special events or promotions.
If you'd like a large booking for 11 or more people, we prefer to chat to you so we ask you to visit our restaurant to reserve your table and pay a deposit of £5 per person. That way, we can discuss any special arrangements you might like. You can check availability by making a provisional booking online but group reservations cannot be confirmed until a deposit is paid. The deposit can be paid by cash, in person, and you will be issued with a booking confirmation receipt. You will need to bring your booking confirmation receipt as evidence of your reservation and in order for us to deduct the deposit from your final bill. We cannot deduct any deposit without proof of payment.
Can I make a change to the number of guests attending?
If your numbers are increasing please give us at least 24 hours notice so that we can try to accommodate any changes. Please note that any substantial increase in guest numbers is subject to availability.
Because your contract is directly with the Restaurant any queries or concerns that you may have in connection with your restaurant table booking should be addressed directly to the Restaurant via the details set out in the confirmatory email.
Cancellation And Refunds
Can I cancel my reservation?
If you wish to cancel your booking you must contact the Restaurant directly. Contact details can be found in the confirmation email.
Do I lose my deposit if I cancel my reservation?
We are unable to refund any deposit paid when cancellation is less than 24 hours before the reservation time.
If you visit the restaurant at least 24 hours before the reservation time to let us know any change in your booking (which must be acknowledged by a signature from the manager/receptionist on the booking confirmation receipt at the date of change), we will refund or offset any overpayment.
Deposits are payable per person and cannot be used in part payment of the total bill where guests in the group do not attend.
Can the restaurant cancel your reservation?
We reserve the right to cancel a booking, but this of course will be without any liability to you.
We have, at any time for any reason without prior notification to you, the right to terminate or restrict, suspend or terminate your access to any or all of the System if we believe that you are misusing the System or if you are in breach of these User Terms.
We reserve the right to disable your access to our Service and, where applicable, any user ID or password issued to you at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement.
How long is my reservation?
We operate a maximum 2 hours seating policy during our busy sessions (generally Friday, Saturday, Bank holidays, Christmas, Valentine’s, Mother’s and Father’s day).
When does my reservation begin?
Time begins from the agreed reservation time and is regardless of the time of arrival.
Please therefore ensure that you arrive in plenty of time.
If you are a large group, we suggest that all guests arrive at least 5 minutes before your reservation time. Failure to attend the Restaurant at the reserved time will result in your deposit being treated as a "no-show" fee by the Restaurant.
When the Restaurant is busy, management reserve the right to seat you once the majority of your guests have arrived to minimise the risk of your party not being able to finish your meal within the allotted time. The Manager cannot extend the time allocation during busy periods.
When is the last entry to our restaurants?
Last entry for the restaurant is 45 minutes prior to closing.
When does cooking cease?
Live cooking ceases 45 minutes prior to closing time. And the food on the banquet will cease to be replenished after this time. However, the Manager will try to accommodate any reasonable request made by a late-comer 30 minutes prior to closing if staff are available.
When are the dishes removed from the counters?
The staff will begin to remove the remaining dishes 15 minutes prior to closing. Please therefore ensure that you have chosen all your dishes including desserts prior to this time.
What is the height / age limit for children?
Children over 140 cm in height will be charged the full adult meal costs. There is a height guide in the restaurant and the Manager may ask for proof of age in order to confirm that the guest is entitled to the discount rate. If no proof is available, the Manager’s decision will be final.
Please do include any children in your total covers when you book, and let us know if your booking requires high chairs or buggy space (so we can try to arrange a suitable table).
Is there a minimum charge for infants?
Infants are children aged between 1 year and 2 years inclusive. There is a minimum charge for infants. Please enquire with restaurant when booking. There is no charge for babies under the age of 1 year. We are unable to provide baby food and unable to heat baby food or milk bottles.
Special Dietary Requirements
I have an allergy, what should I do?
If you have a food allergy, intolerance or sensitivity, please inform your server upon arrival and ask them to refer this to the manager on duty who can then suggest the best dishes for you.
The manager will try to accommodate any reasonable special requests but please note that our dishes are prepared in areas where allergenic ingredients are present, so we cannot guarantee that dishes are 100% free of these ingredients.
Can I take left over or uneaten food home with me?
We do not allow customers to take away any uneaten food. We ask our customers to be considerate to the environment when making their choices. Our food looks and tastes delicious so we ask our customers to take small amounts in order to sample a number of dishes and to keep coming back for more. Our chefs are pleased to keep cooking more of your favourite dishes from fresh. All you have to do is ask. That way we can minimise waste for the environment. We support the ‘Love Food, Hate Waste’ campaign.
Customer Code of Conduct
Aroma Buffet W12 aims to be a safe, relaxed and friendly environment for all our customers. Aroma Buffet W12 consistently aims to maintain high standards. In the interests of the enjoyment and wellbeing of our customers and staff, Aroma Buffet W12 does not permit the following:
Any intimidation of our customers by other groups or individuals.
Unsociable behaviour that is detrimental to the Aroma Buffet W12 environment.